Preparation

Please remember to do the following: 

  • Wear your mask/face covering at all times while in salon covering nose & mouth.

  • Wash hands/sanitize upon arrival.

  • If you are sick or any cold/allergy symptoms please stay home/reschedule.

  • If you have been in contact with anyone with Covid-19 within the last 14 days please stay home/reschedule.

  • Note, though a card number has been entered to secure the appointment, after your service at checkout a card does need to be present.

For your CURLY CUT visit:

  • Please come in with a couple of inspiration pictures. It will give us a better visual of what direction you would like to go in with your session.

  • We ask that you come with your hair recently washed (day 1 or 2)

  • No tangles, matting, knots, etc. If extensive detangling in salon is required then the appointment will have to be rescheduled.

  • Come in with your hair 100% air dried or diffused styled (however you normally style your curls with or without product) so we can get an idea of your current style. 

  • Hair should be in natural curls/wash and go style out (not straightened, no braid outs, no twist outs, etc)

  • Prior to your appointment, it’s best to let your hair hang loosely and avoid ponytail holders, headbands, or clips because this can affect the cut.

For your CURLY STYLING visit:

  • Please come in with a couple of inspiration pictures. It will give us a better visual of what direction you would like to go in with your session.

  • No tangles, matting, knots, etc. If extensive detangling in salon is required then the appointment will have to be rescheduled.

  • No particular dryness, styling, instructions needed for styling only option since hair will be washed first (other than no tangles request).

For your ROOT TOUCHUP/ALL OVER COLOR visit:

  • Please come in with a couple of inspiration pictures. It will give us a better visual of what direction you would like to go in with your session.

  • No tangles, matting, knots, etc. If extensive detangling in salon is required then the appointment will have to be rescheduled.

  • No particular dryness, styling, instructions needed for color only option since hair will be washed first (other than the no tangles request).

For your CUT & ROOT TOUCHUP/ALL OVER COLOR visit:

  • Please come in with a couple of inspiration pictures. It will give us a better visual of what direction you would like to go in with your session.

  • We ask that you come with your hair recently washed (day 1 or 2)

  • No tangles, matting, knots, etc. If extensive detangling in salon is required then the appointment will have to be rescheduled.

  • Come in with your hair 100% air dried or diffused styled (however you normally style your curls with or without product) so we can get an idea of your current style. 

  • Hair should be in natural curls/wash and go style out (not straightened, no braid outs, no twist outs, etc)

  • Prior to your appointment, it’s best to let your hair hang loosely and avoid ponytail holders, headbands, or clips because this can affect the cut.

For your PINTURA/CURLYLIGHTS visit:

  • You will get all of your preparation info at your consultation appointment along with your color prep kit.

For your CUT & PINTURA/CURLYLIGHTS visit:

  • You will get all of your preparation info at your consultation appointment along with your color prep kit.

Cancellation/Rescheduling/Late Policy:

  • Please give us 24hr notice for any cancellations or rescheduling of your appointment so that we may have time to get others in from the waiting list.

  • If 24hrs notice is not given a late cancel/reschedule fee will be charged at 50% of your appointment scheduled.

  • If a NO SHOW occurs, you will be charged 100% of your service scheduled.

  • If you are running late please give us a call to notify at 214-612-7677 (do note that if you are running behind longer than 15min we may have to reschedule but will do our best to provide your service with the remaining time alloted) 

THANK YOU FOR BOOKING WITH CROSS & CO. SALON! WE LOOK FORWARD TO HAVING YOU IN 🎉

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